<!doctype html public "-//w3c//dtd html 4.0 transitional//en">
<html>
<body bgcolor="#FFFFFF">
Just waiting for a chance to jump in on this. Recently I had an amplifying
"Y" harness that had been through a crash. I figured "nothing ventured,
nothing gained" and sent it in to see if they could determine what had
happened. They replied that they didn't usually repair something
of that cost level, as their labor would exceed the cost of a new part.
I agreed, but replied to them I would like to have the old one back for
dissection. A week passed, and I kind of forgot about it. (My
wife says I have a tiny little attention span.) Anyway, along came
a shipping envelope with a brand new "Y". Okay, it wasn't the Hope
diamond, but it was still $20 that I didn't have to spend on a replacement.
I wasn't totally surprised; I've been treated well before by these folks.
Building customer loyalty...............
<p>Bill Glaze
<p>Bob Pastorello wrote:
<blockquote TYPE=CITE><style></style>
<font size=-1>Although perhaps a
small thing to many, I sent in a JR 8231 digi servo a few weeks back.
It was about a year old, had some gear noise, and the "buzz" just wasn't
right. It didn't have any performance issues, just didn't feel right,
or sound right.</font><font size=-1> Guess their solution?</font> <font size=-1>A
nicely-worded service report stating "new servo replaced under warranty"....folks,
that's 100% discount, and they paid return shipping!</font> <font size=-1>I'm
sure many have had good experiences with all brands, hope no one minds
me giving some credit where due! Horizon Customer Service - NOT an
oxymoron !!!!</font>
<br><font size=-1>Bob Pastorello</font>
<br><font size=-1>NSRCA 199, AMA 46373</font>
<br><font size=-1><a href="mailto:rcaerobob@cox.net">rcaerobob@cox.net</a></font>
<br><font size=-1><a href="http://www.rcaerobats.net">www.rcaerobats.net</a></font> </blockquote>
</body>
</html>