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<DIV><FONT face=Arial size=2>How do you get good service from a paticular
company, do you have to be a well known <BR>pattern pilot?, Do you have to be a
district VP?, Do you just have to be a frequent respondent<BR>to the list with
the respect of the list community?, Do you have to live just down the
street from</FONT></DIV>
<DIV><FONT face=Arial size=2>the company so you can get in there face every
other day until they perform? I have owned a business </FONT></DIV>
<DIV><FONT face=Arial size=2>for twelve years and if you spend money with me you
get the good service period! I purchased a pattern engine from <BR>well known
company and now I must say that was a big mistake. I sent the engine back to the
company<BR>for repair after only running one weekend with it before having
problems, The engine was sent back<BR>to the distributor for check out and
repair one week before the first district 3 contest in Ocala<BR>Florida, It is
now the week before the Pensacola contest and I am not sure when I will get
it<BR>back and all efforts to have a line of communication with this company has
failed, messages get no<BR>replies, I am told I will get calls back and I don't,
I was told "the motor will go back out this week"<BR>but I never see it {three
weeks ago}, I was told this Friday that the motor was ran and the guy
that<BR>ran it wasn't in and that they would call him on his cell and get right
back to me, nada, never heard<BR>back, I am not even sure if he knows who I
am and what my problem with the motor is, seems like a standard<BR>set of blow
off lines to me. This motor {excuse me, this company} has caused me to miss the
Ocala<BR>contest, Andersonville GA, and it looks like I am out of luck for the
Pensacola contest this weekend. I was</FONT></DIV>
<DIV><FONT face=Arial size=2>really looking forward to flying as many contest as
I could this year but this company has robbed me of that</FONT></DIV>
<DIV><FONT face=Arial size=2>and for that they will loose any future business
from me, as a sport flyer just trying my hand at pattern that is </FONT></DIV>
<DIV><FONT face=Arial size=2>all I can do, maybe if I was a top FAI pilot this
company would have given better service, then again maybe not.</FONT></DIV>
<DIV><FONT face=Arial size=2>I learned a long time ago that in business good
customers don't bi*#%h, they just go away!<BR>I am so agrivated and I thank
everyone for listening. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Brian Billings</FONT></DIV>
<DIV><FONT face=Arial size=2>Orange Park Florida
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