<HTML><FONT FACE=arial,helvetica><FONT SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0">All,<BR>
<BR>
Brian is a member of my club in Jacksonville Florida and it has been an exasperating experience for him
. He just purchased a new plane to put the engine in 2 months ago and has not really gotten any trimming or pattern flying done at all. Brian is a new Pattern pilot having competed in a couple Sportsman contests, and the last thing he needed was to have this major hic-up happen, leaving a bitter taste in his mouth. We all complain about how tough it is to get new people in the sport,; well this type of thing kills the desire.<BR>
<BR>
I also feel somewhat responsible since I did the primary convincing that the engine in question is the right choice for him. I use the same engine. The company in question is well known and has gotten alot of favorable printing in our pages and those of Model Aviation. The response he has gotten from this otherwise reputable company, has been appalling.<BR>
<BR>
I believe that the next course of action should be straight forward: To avoid further embarassment and make ammends, the company should keep the engine and should refund Brian his money<BR>
<BR>
<BR>
<BR>
Matt Kebabjian<BR>
<BR>
D3 VP<BR>
<BR>
<BR>
<BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">Subj:<B>Poor customer service </B><BR>
Date:4/27/2003 11:21:29 PM Eastern Daylight Time<BR>
From:<A HREF="mailto:auto7832@bellsouth.net">auto7832@bellsouth.net</A><BR>
Reply-to:<A HREF="mailto:discussion@nsrca.org">discussion@nsrca.org</A><BR>
To:<A HREF="mailto:discussion@nsrca.org">discussion@nsrca.org</A><BR>
<I>Sent from the Internet </I><BR>
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How do you get good service from a paticular company, do you have to be a well known <BR>
pattern pilot?, Do you have to be a district VP?, Do you just have to be a frequent respondent<BR>
to the list with the respect of the list community?, Do you have to live just down the street from</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=3 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0">the company so you can get in there face every other day until they perform? I have owned a business </FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=3 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0">for twelve years and if you spend money with me you get the good service period! I purchased a pattern engine from <BR>
well known company and now I must say that was a big mistake. I sent the engine back to the company<BR>
for repair after only running one weekend with it before having problems, The engine was sent back<BR>
to the distributor for check out and repair one week before the first district 3 contest in Ocala<BR>
Florida, It is now the week before the Pensacola contest and I am not sure when I will get it<BR>
back and all efforts to have a line of communication with this company has failed, messages get no<BR>
replies, I am told I will get calls back and I don't, I was told "the motor will go back out this week"<BR>
but I never see it {three weeks ago}, I was told this Friday that the motor was ran and the guy that<BR>
ran it wasn't in and that they would call him on his cell and get right back to me, nada, never heard<BR>
back, I am not even sure if he knows who I am and what my problem with the motor is, seems like a standard<BR>
set of blow off lines to me. This motor {excuse me, this company} has caused me to miss the Ocala<BR>
contest, Andersonville GA, and it looks like I am out of luck for the Pensacola contest this weekend. I was</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=3 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0">really looking forward to flying as many contest as I could this year but this company has robbed me of that</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=3 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0">and for that they will loose any future business from me, as a sport flyer just trying my hand at pattern that is </FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=3 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0">all I can do, maybe if I was a top FAI pilot this company would have given better service, then again maybe not.</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=3 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0">I learned a long time ago that in business good customers don't bi*#%h, they just go away!<BR>
I am so agrivated and I thank everyone for listening. </FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=3 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
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</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0">Brian Billings</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=3 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
</FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0">Orange Park Florida </FONT><FONT COLOR="#000000" style="BACKGROUND-COLOR: #ffffff" SIZE=3 FAMILY="SANSSERIF" FACE="Arial" LANG="0"><BR>
</BLOCKQUOTE><BR>
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