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<DIV>This is a case where maybe the group can help. if we knew the source of the
problem, and their E-mail. then we could all send a note, just to let them know
how many were being made aware of their poor service.</DIV>
<DIV> </DIV>
<DIV>Just a thought. I too have had my own business, and have been in sales most
of my life. I hate hearing this!</DIV>
<DIV> </DIV>
<DIV>Terry T.</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV>On Sun, 27 Apr 2003 23:21:31 -0400 "Brian Billings" <<A
href="mailto:auto7832@bellsouth.net">auto7832@bellsouth.net</A>>
writes:</DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-LEFT: 10px; MARGIN-LEFT: 10px; BORDER-LEFT: #000000 2px solid">
<DIV><FONT face=Arial size=2>How do you get good service from a paticular
company, do you have to be a well known <BR>pattern pilot?, Do you have to be
a district VP?, Do you just have to be a frequent respondent<BR>to the list
with the respect of the list community?, Do you have to live just down
the street from</FONT></DIV>
<DIV><FONT face=Arial size=2>the company so you can get in there face every
other day until they perform? I have owned a business </FONT></DIV>
<DIV><FONT face=Arial size=2>for twelve years and if you spend money with me
you get the good service period! I purchased a pattern engine from <BR>well
known company and now I must say that was a big mistake. I sent the engine
back to the company<BR>for repair after only running one weekend with it
before having problems, The engine was sent back<BR>to the distributor for
check out and repair one week before the first district 3 contest in
Ocala<BR>Florida, It is now the week before the Pensacola contest and I am not
sure when I will get it<BR>back and all efforts to have a line of
communication with this company has failed, messages get no<BR>replies, I am
told I will get calls back and I don't, I was told "the motor will go back out
this week"<BR>but I never see it {three weeks ago}, I was told this Friday
that the motor was ran and the guy that<BR>ran it wasn't in and that they
would call him on his cell and get right back to me, nada, never
heard<BR>back, I am not even sure if he knows who I am and what my
problem with the motor is, seems like a standard<BR>set of blow off lines to
me. This motor {excuse me, this company} has caused me to miss the
Ocala<BR>contest, Andersonville GA, and it looks like I am out of luck for the
Pensacola contest this weekend. I was</FONT></DIV>
<DIV><FONT face=Arial size=2>really looking forward to flying as many contest
as I could this year but this company has robbed me of that</FONT></DIV>
<DIV><FONT face=Arial size=2>and for that they will loose any future business
from me, as a sport flyer just trying my hand at pattern that is </FONT></DIV>
<DIV><FONT face=Arial size=2>all I can do, maybe if I was a top FAI pilot this
company would have given better service, then again maybe not.</FONT></DIV>
<DIV><FONT face=Arial size=2>I learned a long time ago that in business good
customers don't bi*#%h, they just go away!<BR>I am so agrivated and I thank
everyone for listening. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Brian Billings</FONT></DIV>
<DIV><FONT face=Arial size=2>Orange Park Florida </FONT></DIV>
<DIV> </DIV></BLOCKQUOTE></BODY></HTML>