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<DIV><FONT face=Arial size=2>Hi Brian</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I can bring you a YS 1.40 FZ or a YS 1.40L to use
for the weekend. </FONT></DIV>
<DIV><FONT face=Arial size=2>I will be at the field Friday afternoon and we can
set it up to fly.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Just let me know.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Lamar Blair</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=auto7832@bellsouth.net href="mailto:auto7832@bellsouth.net">Brian
Billings</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, April 27, 2003 8:21
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Poor customer service</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>How do you get good service from a paticular
company, do you have to be a well known <BR>pattern pilot?, Do you have to be
a district VP?, Do you just have to be a frequent respondent<BR>to the list
with the respect of the list community?, Do you have to live just down
the street from</FONT></DIV>
<DIV><FONT face=Arial size=2>the company so you can get in there face every
other day until they perform? I have owned a business </FONT></DIV>
<DIV><FONT face=Arial size=2>for twelve years and if you spend money with me
you get the good service period! I purchased a pattern engine from <BR>well
known company and now I must say that was a big mistake. I sent the engine
back to the company<BR>for repair after only running one weekend with it
before having problems, The engine was sent back<BR>to the distributor for
check out and repair one week before the first district 3 contest in
Ocala<BR>Florida, It is now the week before the Pensacola contest and I am not
sure when I will get it<BR>back and all efforts to have a line of
communication with this company has failed, messages get no<BR>replies, I am
told I will get calls back and I don't, I was told "the motor will go back out
this week"<BR>but I never see it {three weeks ago}, I was told this Friday
that the motor was ran and the guy that<BR>ran it wasn't in and that they
would call him on his cell and get right back to me, nada, never
heard<BR>back, I am not even sure if he knows who I am and what my
problem with the motor is, seems like a standard<BR>set of blow off lines to
me. This motor {excuse me, this company} has caused me to miss the
Ocala<BR>contest, Andersonville GA, and it looks like I am out of luck for the
Pensacola contest this weekend. I was</FONT></DIV>
<DIV><FONT face=Arial size=2>really looking forward to flying as many contest
as I could this year but this company has robbed me of that</FONT></DIV>
<DIV><FONT face=Arial size=2>and for that they will loose any future business
from me, as a sport flyer just trying my hand at pattern that is </FONT></DIV>
<DIV><FONT face=Arial size=2>all I can do, maybe if I was a top FAI pilot this
company would have given better service, then again maybe not.</FONT></DIV>
<DIV><FONT face=Arial size=2>I learned a long time ago that in business good
customers don't bi*#%h, they just go away!<BR>I am so agrivated and I thank
everyone for listening. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Brian Billings</FONT></DIV>
<DIV><FONT face=Arial size=2>Orange Park Florida
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