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<DIV><FONT face=Arial size=2>I believe customer service is the most important
dimension of an RC supplier.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=Rcmaster199@aol.com
href="mailto:Rcmaster199@aol.com">Rcmaster199@aol.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, April 28, 2003 7:43
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Poor customer service</DIV>
<DIV><BR></DIV><FONT face=arial,helvetica><FONT lang=0 face=Arial size=2
FAMILY="SANSSERIF">All,<BR><BR>Brian is a member of my club in Jacksonville
Florida and it has been an exasperating experience for him . He just purchased
a new plane to put the engine in 2 months ago and has not really gotten any
trimming or pattern flying done at all. Brian is a new Pattern pilot having
competed in a couple Sportsman contests, and the last thing he needed was to
have this major hic-up happen, leaving a bitter taste in his mouth. We all
complain about how tough it is to get new people in the sport,; well this type
of thing kills the desire.<BR><BR>I also feel somewhat responsible since I did
the primary convincing that the engine in question is the right choice for
him. I use the same engine. The company in question is well known and has
gotten alot of favorable printing in our pages and those of Model Aviation.
The response he has gotten from this otherwise reputable company, has been
appalling.<BR><BR>I believe that the next course of action should be straight
forward: To avoid further embarassment and make ammends, the company should
keep the engine and should refund Brian his money<BR><BR><BR><BR>Matt
Kebabjian<BR><BR>D3 VP</FONT></BLOCKQUOTE></FONT></BODY></HTML>