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<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=421385120-11072003> Our hobby is expensive? Ever try auto racing or
boats? Or how about gambling or a girlfriend on the side? Or being a Basspro? Or
how about spending your nights at the bar with your buddy's? No my friends we
are saints!!!!!! Spend with confidence till your hearts desire.
Mike </SPAN></FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> spbyrum
[mailto:spbyrum@hiwaay.net]<BR><B>Sent:</B> Friday, July 11, 2003 1:31
PM<BR><B>To:</B> discussion@nsrca.org<BR><B>Subject:</B> RE: Good Customer
Service<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Mike<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">If your wife
understood you, she would also understand how expensive our toys are.<SPAN
style="mso-spacerun: yes"> </SPAN>That might not be such a good
thing.<SPAN style="mso-spacerun: yes"> </SPAN>Better stick with Horizon
understanding you and be happy.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">-----Original
Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B>
discussion-request@nsrca.org [mailto:discussion-request@nsrca.org] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Mike Mueller<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Friday, July 11, 2003 3:08
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
'discussion@nsrca.org'<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> RE: Good Customer
Service</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial color=blue
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: Arial"> I
fly JR and I too have had outstanding service and help from Horizon. They
really understand flyers. Now if I could get my wife to understand me I'd be
doing a lot better. Mike</SPAN></FONT><o:p></o:p></P></DIV>
<BLOCKQUOTE style="MARGIN-TOP: 5pt; MARGIN-BOTTOM: 5pt; MARGIN-RIGHT: 0in">
<P class=MsoNormal
style="MARGIN-BOTTOM: 12pt; MARGIN-LEFT: 0.5in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 0in"><FONT
face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">-----Original
Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Tony
Stillman [mailto:tony@radiosouthrc.com]<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Friday, July 11, 2003 12:34
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
discussion@nsrca.org<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: Good Customer
Service</SPAN></FONT><o:p></o:p></P>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Brian:<BR><BR>GREAT!!!
Horizon doe a really good job with their stuff, so this is a welcome, but
not totally unexpected, suprise!</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">Tony Stillman<BR>Radio South<BR>3702 N.
Pace Blvd.<BR>Pensacola, FL 32505<BR>1-800-962-7802<BR><A
href="http://www.radiosouthrc.com">www.radiosouthrc.com</A><o:p></o:p></SPAN></FONT></P></DIV>
<BLOCKQUOTE
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; MARGIN: 5pt 0in 5pt 3.75pt; BORDER-LEFT: black 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none">
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">----- Original
Message ----- <o:p></o:p></SPAN></FONT></P></DIV>
<DIV style="font-color: black">
<P class=MsoNormal
style="BACKGROUND: #e4e4e4; MARGIN-LEFT: 0.5in"><B><FONT face=Arial
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">From:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <A
title=auto7832@bellsouth.net href="mailto:auto7832@bellsouth.net">Brian
Billings</A> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><FONT face=Arial
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">To:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <A
title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A>
<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><FONT face=Arial
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sent:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
Friday, July 11, 2003 12:18 PM<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><FONT face=Arial
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Subject:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> Good
Customer Service<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I just wanted to
take advantage of a chance to post something positive to the list, as most
of you know I have had a terrible time with a Webra 145 I bought new and
has never run right. I had replaced piston, ring, and rod that had
been damaged from a lean running condition I could not solve, before
I ruined the new parts I decided to ship it to Horizon Hobby since
they are a dealer of these now and I must say Horizon knows the value
to good customer service!!. I sent the engine off June 30th
and today I received a brand new Webra 145!!! I did not even buy
the motor from them. They had this statement on the
receipt:</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Brian,</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial
size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> Sending
new engine to you at this point. Since line is so new and the time has
been spent to correct potential problem failed with rod, piston and
wristpin installation, best to start from scratch with new engine.
Breakin to instructions.</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Just wanted to
share this with everyone and if your Webra needs service I highly
recommend Horizon Hobby.</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks, Brian
Billings</SPAN></FONT><o:p></o:p></P></DIV></BLOCKQUOTE></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></HTML>