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<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=718190320-11072003>
I fly JR and I too have had outstanding service and help from Horizon. They
really understand flyers. Now if I could get my wife to understand me I'd be
doing a lot better. Mike</SPAN></FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Tony Stillman
[mailto:tony@radiosouthrc.com]<BR><B>Sent:</B> Friday, July 11, 2003 12:34
PM<BR><B>To:</B> discussion@nsrca.org<BR><B>Subject:</B> Re: Good Customer
Service<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>Brian:<BR><BR>GREAT!!! Horizon
doe a really good job with their stuff, so this is a welcome, but not totally
unexpected, suprise!</FONT></DIV>
<DIV> </DIV>
<DIV>Tony Stillman<BR>Radio South<BR>3702 N. Pace Blvd.<BR>Pensacola, FL
32505<BR>1-800-962-7802<BR><A
href="http://www.radiosouthrc.com">www.radiosouthrc.com</A></DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=auto7832@bellsouth.net href="mailto:auto7832@bellsouth.net">Brian
Billings</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, July 11, 2003 12:18
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Good Customer Service</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>I just wanted to take advantage of a chance to
post something positive to the list, as most of you know I have had a
terrible time with a Webra 145 I bought new and has never run right.
I had replaced piston, ring, and rod that had been damaged from a lean
running condition I could not solve, before I ruined the new parts I
decided to ship it to Horizon Hobby since they are a dealer of these now and
I must say Horizon knows the value to good customer service!!. I sent
the engine off June 30th and today I received a brand
new Webra 145!!! I did not even buy the motor from them. They had this
statement on the receipt:</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Brian,</FONT></DIV>
<DIV><FONT face=Arial size=2> Sending new engine to
you at this point. Since line is so new and the time has been spent to
correct potential problem failed with rod, piston and wristpin installation,
best to start from scratch with new engine. Breakin to
instructions.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Just wanted to share this with everyone and if
your Webra needs service I highly recommend Horizon Hobby.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks, Brian
Billings</FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>