<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML xmlns:v xmlns:o><HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<TITLE>Message</TITLE>
<META content="MSHTML 6.00.2800.1170" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY id=MailContainerBody
style="PADDING-LEFT: 10px; FONT-WEIGHT: normal; FONT-SIZE: 10pt; COLOR: #000000; BORDER-TOP-STYLE: none; PADDING-TOP: 15px; FONT-STYLE: normal; FONT-FAMILY: Verdana; BORDER-RIGHT-STYLE: none; BORDER-LEFT-STYLE: none; TEXT-DECORATION: none; BORDER-BOTTOM-STYLE: none"
bgColor=#ffffff leftMargin=0 topMargin=0 name="Compose message area"
CanvasTabStop="true" acc_role="text">
<DIV><SPAN class=985105100-12072003>Hey...I just got rid of #4 and bought a
Smaragd with the first 2 weeks savings.</SPAN></DIV>
<DIV><SPAN class=985105100-12072003></SPAN> </DIV>
<DIV><SPAN class=985105100-12072003>There won't be a #5 but you can bet there
will be another whatever it is at the time!!</SPAN></DIV>
<DIV> </DIV>
<DIV> </DIV><!-- Converted from text/plain format -->
<P>Regards<BR><BR>Dave Harmon<BR>NSRCA 586<BR>K6XYZ@comcast.net<BR>Torrance, Ca.
</P>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma>-----Original Message-----<BR><B>From:</B>
discussion-request@nsrca.org [mailto:discussion-request@nsrca.org] <B>On
Behalf Of </B>jed241@msn.com<BR><B>Sent:</B> Friday, July 11, 2003 3:44
PM<BR><B>To:</B> discussion@nsrca.org<BR><B>Subject:</B> Re: Good Customer
Service<BR><BR></FONT></DIV>
<DIV
style="FONT-WEIGHT: normal; FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Verdana">
<DIV>You got it, and they always want to go flyin'!!!!!!!</DIV>
<DIV> </DIV>
<DIV>Wife number 2 & 3 gave me the same ultimatum...The planes or
them...LOL...Wonder what number 4 will be like...Hhhmmmmm???</DIV>
<DIV> </DIV>
<DIV>And as cranky as the engines get to be, they are still allot less
maintenance...HA...</DIV>
<DIV> </DIV>
<DIV>See ya,</DIV>
<DIV> </DIV>
<DIV>Larry</DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV style="FONT: 10pt arial"><B>From:</B> <A
href="mailto:K6XYZ@comcast.net">David Harmon</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, July 11, 2003 5:24
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Good Customer
Service</DIV>
<DIV><BR></DIV>
<DIV><SPAN class=989502322-11072003>Airplanes are cheap....right
Larry??</SPAN></DIV>
<DIV><SPAN class=989502322-11072003></SPAN> </DIV>
<DIV><SPAN class=989502322-11072003>hehe</SPAN></DIV>
<DIV> </DIV>
<DIV> </DIV><!-- Converted from text/plain format -->
<P>Regards<BR><BR>Dave Harmon<BR>NSRCA 586<BR><A
href="mailto:K6XYZ@comcast.net">K6XYZ@comcast.net</A><BR>Torrance, Ca. </P>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma>-----Original Message-----<BR><B>From:</B> <A
href="mailto:discussion-request@nsrca.org">discussion-request@nsrca.org</A>
[mailto:discussion-request@nsrca.org] <B>On Behalf Of </B><A
href="mailto:jed241@msn.com">jed241@msn.com</A><BR><B>Sent:</B> Friday,
July 11, 2003 3:05 PM<BR><B>To:</B>
discussion@nsrca.org<BR><B>Subject:</B> Re: Good Customer
Service<BR><BR></FONT></DIV>
<DIV>
<DIV>I've been married and divorced three times...Heck, I'm still just
trying to figure women out...set aside wanting them to understand
me...<VBG></DIV>
<DIV> </DIV>
<DIV>See ya,</DIV>
<DIV> </DIV>
<DIV>Larry</DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV style="FONT: 10pt arial"><B>From:</B> <A
href="mailto:mmueller@triangleprinters.com">Mike Mueller</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:'discussion@nsrca.org'">'discussion@nsrca.org'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, July 11, 2003 3:07
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Good Customer
Service</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial color=#0000ff><SPAN
class=718190320-11072003> I fly JR and I too have had outstanding
service and help from Horizon. They really understand flyers. Now if I
could get my wife to understand me I'd be doing a lot better.
Mike</SPAN></FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT
face=Tahoma>-----Original Message-----<BR><B>From:</B> Tony Stillman
[mailto:tony@radiosouthrc.com]<BR><B>Sent:</B> Friday, July 11, 2003
12:34 PM<BR><B>To:</B> <A
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A><BR><B>Subject:</B>
Re: Good Customer Service<BR><BR></FONT></DIV>
<DIV><FONT face=Arial>Brian:<BR><BR>GREAT!!! Horizon
doe a really good job with their stuff, so this is a welcome, but not
totally unexpected, suprise!</FONT></DIV>
<DIV> </DIV>
<DIV>Tony Stillman<BR>Radio South<BR>3702 N. Pace Blvd.<BR>Pensacola,
FL 32505<BR>1-800-962-7802<BR><A
href="http://www.radiosouthrc.com">www.radiosouthrc.com</A></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A href="mailto:auto7832@bellsouth.net">Brian Billings</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, July 11, 2003
12:18 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Good Customer
Service</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial>I just wanted to take advantage of a chance to
post something positive to the list, as most of you know I have had
a terrible time with a Webra 145 I bought new and has never run
right. I had replaced piston, ring, and rod that had been
damaged from a lean running condition I could not solve, before
I ruined the new parts I decided to ship it to Horizon Hobby
since they are a dealer of these now and I must say Horizon knows
the value to good customer service!!. I sent the engine
off June 30th and today I received a brand new Webra
145!!! I did not even buy the motor from them. They had this
statement on the receipt:</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial>Brian,</FONT></DIV>
<DIV><FONT face=Arial> Sending new engine to
you at this point. Since line is so new and the time has been spent
to correct potential problem failed with rod, piston and wristpin
installation, best to start from scratch with new engine.
Breakin to instructions.</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Just wanted to share this with everyone and if
your Webra needs service I highly recommend Horizon
Hobby.</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Thanks, Brian
Billings</FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></DIV></BLOCKQUOTE></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></HTML>