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<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Mike<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>If your wife understood you, she would
also understand how expensive our toys are.<span style='mso-spacerun:yes'>
</span>That might not be such a good thing.<span style='mso-spacerun:yes'>
</span>Better stick with Horizon understanding you and be happy.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> discussion-request@nsrca.org
[mailto:discussion-request@nsrca.org] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Mike Mueller<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, July 11, 2003 3:08 PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'discussion@nsrca.org'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: Good Customer Service</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'> I fly JR and I too
have had outstanding service and help from Horizon. They really understand
flyers. Now if I could get my wife to understand me I'd be doing a
lot better. Mike</span></font><o:p></o:p></p>
</div>
<blockquote style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Tony Stillman
[mailto:tony@radiosouthrc.com]<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, July 11, 2003 12:34
PM<br>
<b><span style='font-weight:bold'>To:</span></b> discussion@nsrca.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: Good Customer Service</span></font><o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Brian:<br>
<br>
GREAT!!! Horizon doe a really good job with their stuff, so
this is a welcome, but not totally unexpected, suprise!</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Tony Stillman<br>
Radio South<br>
3702 N. Pace Blvd.<br>
Pensacola, FL 32505<br>
1-800-962-7802<br>
<a href="http://www.radiosouthrc.com">www.radiosouthrc.com</a><o:p></o:p></span></font></p>
</div>
<blockquote style='border:none;border-left:solid black 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>----- Original Message ----- <o:p></o:p></span></font></p>
</div>
<div style='font-color:black'>
<p class=MsoNormal style='margin-left:.5in;background:#E4E4E4'><b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:auto7832@bellsouth.net" title="auto7832@bellsouth.net">Brian
Billings</a> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>To:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:discussion@nsrca.org" title="discussion@nsrca.org">discussion@nsrca.org</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>Sent:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> Friday,
July 11, 2003 12:18 PM<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>Subject:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> Good
Customer Service<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I just wanted to take advantage of a
chance to post something positive to the list, as most of you know I have had a
terrible time with a Webra 145 I bought new and has never run right. I had
replaced piston, ring, and rod that had been damaged from a lean running
condition I could not solve, before I ruined the new parts I decided to
ship it to Horizon Hobby since they are a dealer of these now and I must say
Horizon knows the value to good customer service!!. I sent the engine
off June 30th and today I received a brand new Webra 145!!! I
did not even buy the motor from them. They had this statement on the receipt:</span></font><o:p></o:p></p>
</div>
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<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Brian,</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> Sending new
engine to you at this point. Since line is so new and the time has been spent
to correct potential problem failed with rod, piston and wristpin installation,
best to start from scratch with new engine. Breakin to instructions.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Just wanted to share this with
everyone and if your Webra needs service I highly recommend Horizon Hobby.</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Thanks, Brian Billings</span></font><o:p></o:p></p>
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