<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content=text/html;charset=iso-8859-1>
<META content="MSHTML 6.00.2726.2500" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY id=MailContainerBody
style="PADDING-LEFT: 10px; FONT-WEIGHT: normal; FONT-SIZE: 10pt; COLOR: #000000; BORDER-TOP-STYLE: none; PADDING-TOP: 15px; FONT-STYLE: normal; FONT-FAMILY: Verdana; BORDER-RIGHT-STYLE: none; BORDER-LEFT-STYLE: none; TEXT-DECORATION: none; BORDER-BOTTOM-STYLE: none"
bgColor=#ffffff leftMargin=0 topMargin=0 acc_role="text" CanvasTabStop="true"
name="Compose message area"><?xml:namespace prefix="v" /><?xml:namespace prefix="o" />
<DIV>
<DIV>I've been married and divorced three times...Heck, I'm still just trying to
figure women out...set aside wanting them to understand
me...<VBG></DIV>
<DIV> </DIV>
<DIV>See ya,</DIV>
<DIV> </DIV>
<DIV>Larry</DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV style="FONT: 10pt arial"><B>From:</B> <A
href="mailto:mmueller@triangleprinters.com">Mike Mueller</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:'discussion@nsrca.org'">'discussion@nsrca.org'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, July 11, 2003 3:07 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Good Customer Service</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=718190320-11072003> I fly JR and I too have had outstanding
service and help from Horizon. They really understand flyers. Now if I could
get my wife to understand me I'd be doing a lot better.
Mike</SPAN></FONT></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Tony Stillman
[mailto:tony@radiosouthrc.com]<BR><B>Sent:</B> Friday, July 11, 2003 12:34
PM<BR><B>To:</B> <A
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A><BR><B>Subject:</B>
Re: Good Customer Service<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>Brian:<BR><BR>GREAT!!!
Horizon doe a really good job with their stuff, so this is a welcome, but
not totally unexpected, suprise!</FONT></DIV>
<DIV> </DIV>
<DIV>Tony Stillman<BR>Radio South<BR>3702 N. Pace Blvd.<BR>Pensacola, FL
32505<BR>1-800-962-7802<BR><A
href="http://www.radiosouthrc.com">www.radiosouthrc.com</A></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A href="mailto:auto7832@bellsouth.net">Brian Billings</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, July 11, 2003 12:18
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Good Customer Service</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>I just wanted to take advantage of a chance
to post something positive to the list, as most of you know I have had a
terrible time with a Webra 145 I bought new and has never run right.
I had replaced piston, ring, and rod that had been damaged from a
lean running condition I could not solve, before I ruined the new
parts I decided to ship it to Horizon Hobby since they are a dealer of
these now and I must say Horizon knows the value to good customer
service!!. I sent the engine off June 30th and today I received
a brand new Webra 145!!! I did not even buy the motor from them. They
had this statement on the receipt:</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Brian,</FONT></DIV>
<DIV><FONT face=Arial size=2> Sending new engine to
you at this point. Since line is so new and the time has been spent to
correct potential problem failed with rod, piston and wristpin
installation, best to start from scratch with new engine. Breakin to
instructions.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Just wanted to share this with everyone and
if your Webra needs service I highly recommend Horizon Hobby.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks, Brian
Billings</FONT></DIV></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></DIV></BODY></HTML>