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<DIV><FONT face=Arial size=2>I also had a similar experince with Horizon lately.
I purchased a second hand JR 10s radio and sent it down to have the modes
switched and checked over, it came back with the necessary work done and at no
charge, great customer service. This was the first time I have ever dealt with
them needless to say that will change and I will spread the word.</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Scott</FONT></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px; PADDING-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A href="mailto:auto7832@bellsouth.net" title=auto7832@bellsouth.net>Brian
Billings</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A href="mailto:discussion@nsrca.org"
title=discussion@nsrca.org>discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, July 11, 2003 1:18 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Good Customer Service</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>I just wanted to take advantage of a chance to
post something positive to the list, as most of you know I have had a terrible
time with a Webra 145 I bought new and has never run right. I had
replaced piston, ring, and rod that had been damaged from a lean running
condition I could not solve, before I ruined the new parts I decided to
ship it to Horizon Hobby since they are a dealer of these now and I must say
Horizon knows the value to good customer service!!. I sent the engine
off June 30th and today I received a brand new Webra 145!!! I
did not even buy the motor from them. They had this statement on the
receipt:</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>Brian,</FONT></DIV>
<DIV><FONT face=Arial size=2> Sending new engine to you
at this point. Since line is so new and the time has been spent to correct
potential problem failed with rod, piston and wristpin installation, best to
start from scratch with new engine. Breakin to instructions.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Just wanted to share this with everyone and if
your Webra needs service I highly recommend Horizon Hobby.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Thanks, Brian
Billings</FONT></DIV></BLOCKQUOTE></BODY></HTML>