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<DIV>I ordered a HYDEOUT from the company that first started selling them when I
was in Arizona.</DIV>
<DIV>Upon opening the box I found the the kit was totaled , a real mess . Upon
calling the seller I was</DIV>
<DIV>told that they would have to settle the claim with UPS before they would
send me a replacement!</DIV>
<DIV>Without the settlement I was told "they would loose money" by replacing the
trashed kitt and they simply would</DIV>
<DIV>not send the replacement until then. Took a long time to get the
replacement and the quality simply wasn't there.</DIV>
<DIV><STRONG>A real piece of poor customer service</STRONG>. They now don't sell
the kit and I have had nothing but the best of luck in</DIV>
<DIV>the past with PAC. </DIV>
<DIV>I agree that you have to be willing to pay for the extra packing care and
hope for the best. </DIV>
<DIV> </DIV>
<DIV>Steve Hosner</DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV style="FONT: 10pt arial"><B>From:</B> <A
href="mailto:Patternrules@aol.com">Patternrules@aol.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, October 01, 2003 1:55
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: direct orders</DIV>
<DIV><BR></DIV><FONT face=arial,helvetica><FONT lang=0 face=Arial size=2
FAMILY="SANSSERIF"><B>I had 2 Smaragd fuses damaged the 3rd one was in great
shape I had the distributor pack as my specs and paid extra to make sure that
it would come in OK and it is a no brainer to deal with freight ins. was my
experience anyway, time getting another fuse will probably be the big
thing.<BR><BR></FONT><FONT lang=0 style="BACKGROUND-COLOR: #ffffff"
face="Arial Baltic" color=#000000 size=2 FAMILY="SANSSERIF"><I>Steve
Maxwell</B></I></FONT> </FONT></BLOCKQUOTE></DIV></BODY></HTML>