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<DIV><SPAN class=127591402-03102003>Last year around Christmas, an order for
from Central Hobbies was lost by UPS. Central sent replacements by overnite fed
ex no cost to me once they were notified, and dealt with UPS completely, not a
dime out of my pocket. </SPAN></DIV>
<DIV><SPAN class=127591402-03102003></SPAN> </DIV>
<DIV><SPAN class=127591402-03102003>Great Service!!!</SPAN></DIV>
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<DIV class=OutlookMessageHeader dir=ltr align=left><FONT
face=Tahoma>-----Original Message-----<BR><B>From:</B>
discussion-request@nsrca.org [mailto:discussion-request@nsrca.org]<B>On Behalf
Of </B>STEVE HOSNER<BR><B>Sent:</B> Wednesday, October 01, 2003 8:43
PM<BR><B>To:</B> discussion@nsrca.org<BR><B>Subject:</B> Re: direct
orders<BR><BR></FONT></DIV>
<DIV>
<DIV>I ordered a HYDEOUT from the company that first started selling them when
I was in Arizona.</DIV>
<DIV>Upon opening the box I found the the kit was totaled , a real mess . Upon
calling the seller I was</DIV>
<DIV>told that they would have to settle the claim with UPS before they would
send me a replacement!</DIV>
<DIV>Without the settlement I was told "they would loose money" by replacing
the trashed kitt and they simply would</DIV>
<DIV>not send the replacement until then. Took a long time to get the
replacement and the quality simply wasn't there.</DIV>
<DIV><STRONG>A real piece of poor customer service</STRONG>. They now don't
sell the kit and I have had nothing but the best of luck in</DIV>
<DIV>the past with PAC. </DIV>
<DIV>I agree that you have to be willing to pay for the extra packing care and
hope for the best. </DIV>
<DIV> </DIV>
<DIV>Steve Hosner</DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV style="FONT: 10pt arial"><B>From:</B> <A
href="mailto:Patternrules@aol.com">Patternrules@aol.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, October 01, 2003 1:55
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: direct orders</DIV>
<DIV><BR></DIV><FONT face=arial,helvetica><FONT lang=0 face=Arial
FAMILY="SANSSERIF"><B>I had 2 Smaragd fuses damaged the 3rd one was in great
shape I had the distributor pack as my specs and paid extra to make sure
that it would come in OK and it is a no brainer to deal with freight ins.
was my experience anyway, time getting another fuse will probably be the big
thing.<BR><BR></FONT><FONT lang=0 style="BACKGROUND-COLOR: #ffffff"
face="Arial Baltic" color=#000000 FAMILY="SANSSERIF"><I>Steve
Maxwell</B></I></FONT> </FONT></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></HTML>