<DIV> For the life of me I can't understand how so many company's involved with RC can have such poor customer service. Why is it so hard for so many to answer questions? I understand that they are small businesses and lack resourses but that's not an excuse. If company's can't communicate with there customers than they deserve to go belly up. Mike<BR><BR><B><I>Jerry Wilson <JWilsonJr@houston.rr.com></I></B> wrote:
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I have a Quest and like the plane.<SPAN style="mso-spacerun: yes"> </SPAN>However in October I ordered a spare cowl & wheel pants.<SPAN style="mso-spacerun: yes"> </SPAN>They finally came in January, but as luck would have it the cowl is the wrong color.<SPAN style="mso-spacerun: yes"> </SPAN>Over the past week I have tried several times to call them and always get their voice mail.<SPAN style="mso-spacerun: yes"> </SPAN><SPAN class=GramE>Have left three messages, but no return calls.</SPAN><SPAN style="mso-spacerun: yes"> </SPAN>Not a good sign.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></FONT></P>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Jerry <o:p></o:p></SPAN></FONT></P>
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<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">-----Original Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> discussion-request@nsrca.org [mailto:discussion-request@nsrca.org] <B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Steve Bennett<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Sunday, January 25, 2004 6:33 PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> discussion@nsrca.org<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: Quest</SPAN></FONT></P>
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<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I'm interested in one of these but have heard rumors that Creek Hobbies is either having troubles or getting out of the business. Does anyone have info regarding said rumors & as to whether the plane will be supported (i.e. spare parts)? Thanks.</SPAN></FONT><o:p></o:p></P></DIV>
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<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Steve B.</SPAN></FONT><o:p></o:p></P></DIV>
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<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">----- Original Message ----- <o:p></o:p></SPAN></FONT></P></DIV>
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<P class=MsoNormal style="BACKGROUND: #e4e4e4; MARGIN-LEFT: 0.5in"><B><FONT face=Arial size=2><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">From:</SPAN></FONT></B><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <A title=d.wartel@comcast.net href="mailto:d.wartel@comcast.net">David Wartel</A> <o:p></o:p></SPAN></FONT></P></DIV>
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<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><FONT face=Arial size=2><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">To:</SPAN></FONT></B><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <A title=discussion@nsrca.org href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> <o:p></o:p></SPAN></FONT></P></DIV>
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<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><FONT face=Arial size=2><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sent:</SPAN></FONT></B><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> Friday, January 23, 2004 3:15 PM<o:p></o:p></SPAN></FONT></P></DIV>
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<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><FONT face=Arial size=2><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Subject:</SPAN></FONT></B><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> Quest<o:p></o:p></SPAN></FONT></P></DIV>
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<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=1><SPAN style="FONT-SIZE: 7.5pt; FONT-FAMILY: Arial">Creek Hobbies is offering the Quest on RCU for $215. No need to wait for auction to close on ebay, where bidding starts at $215 anyway!</SPAN></FONT><o:p></o:p></P></DIV>
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<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=3><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: Arial"><A href="http://www.rcuniverse.com/market/item.cfm?itemId=17878">http://www.rcuniverse.com/market/item.cfm?itemId=17878</A></SPAN></FONT><o:p></o:p></P></DIV></BLOCKQUOTE></DIV></BLOCKQUOTE></DIV><p><hr SIZE=1>
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