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<DIV><FONT face=Arial size=2>I have been ordering stuff from Central for a long
time now, and have always had very good service from them. Just a few
months ago I ordered an ES Design pipe from them, and I gave them the wrong part
number. I did not realize this until I recieved the pipe. I called
Central and talked to Mandy, and she sent me out the correct pipe that day with
no problems. I sent back the wrong pipe, and recieved my new one in just a
couple of days. Central did not have to send me the new pipe until the
recieved the pipe they sent me, but they did anyway. I believe
Central has always gone above and beyond for their customers and always
will. I will be a Central customer for many years to come. I wish we
had more companies that did business the way Central does.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Mike Darr</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=rcsteve@tcrcm.org href="mailto:rcsteve@tcrcm.org">RC Steve
Sterling</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, February 11, 2004 8:22
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Central Hobbies Service
A++</DIV>
<DIV><BR></DIV>
<DIV><SPAN class=659391602-12022004><FONT face=Arial color=#0000ff
size=2>Similar great experience here also. Had a ground shipment get
misdelivered by UPS. They could have easily said "carrier problem, not ours"
and forced me to reorder.</FONT></SPAN></DIV>
<DIV><SPAN class=659391602-12022004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=659391602-12022004><FONT face=Arial color=#0000ff
size=2>Instead, they 1 day overnighted a replacement order, paid this
shipping. I assume they probably got a claim processed, but I didn't have to
fuss with anything. They fixed the problem as soon as they were notified, and
they have a very happy customer.</FONT></SPAN></DIV>
<DIV><SPAN class=659391602-12022004></SPAN> </DIV>
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<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
discussion-request@nsrca.org [mailto:discussion-request@nsrca.org]<B>On
Behalf Of </B>W. Eddie Batchelor<BR><B>Sent:</B> Wednesday, February 11,
2004 11:10 AM<BR><B>To:</B> discussion@nsrca.org<BR><B>Cc:</B>
AMA-Dist-8@eskimo.com<BR><B>Subject:</B> Central Hobbies Service
A++<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>I just wanted to take a moment and compliment
Central Hobbies on customer service that IMHO rates A++. All too often
all you hear/read about is problems and failures.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>On Jan 29 thursday,I placed an order for some
retract struts and asked for overnite shipping, hoping to get them and be
able to fly over the weekend.</FONT></DIV>
<DIV><FONT face=Arial size=2>Come Friday and no delivery, I called and spoke
to Vaughn (person who originally took the order). He gave me the tracking #
and I looked at Fedex.com. Well they showed it arriving in Houston at
4:30AM, so I called Central back. Vaughn turned my problem over to Mandy and
she contacted FedEx, who informed her it was hung up in Memphis due to
weather.</FONT></DIV>
<DIV><FONT face=Arial size=2>They made every effort to deliver the package
on Saturday. Mandy called me on Saturday to let me know it would not make it
and that I would receive a credit for the shipping charge. I received
the package on Monday.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>A vendor nor a carrier can NOT control the
weather. This was an unfortunate incident(for me).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>But the vendor (Central) deserves commendation
for following up on the problem and contacting me with an update and the
reason for the failure to deliver AND for the credit of the
charges.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I just wanted to share this and say thanks
publicly for Mandy (Central Hobbies) taking the time to care. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Eddie</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
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