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<DIV><SPAN class=659391602-12022004><FONT face=Arial color=#0000ff
size=2>Similar great experience here also. Had a ground shipment get
misdelivered by UPS. They could have easily said "carrier problem, not ours" and
forced me to reorder.</FONT></SPAN></DIV>
<DIV><SPAN class=659391602-12022004><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=659391602-12022004><FONT face=Arial color=#0000ff
size=2>Instead, they 1 day overnighted a replacement order, paid this shipping.
I assume they probably got a claim processed, but I didn't have to fuss with
anything. They fixed the problem as soon as they were notified, and they have a
very happy customer.</FONT></SPAN></DIV>
<DIV><SPAN class=659391602-12022004></SPAN> </DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> discussion-request@nsrca.org
[mailto:discussion-request@nsrca.org]<B>On Behalf Of </B>W. Eddie
Batchelor<BR><B>Sent:</B> Wednesday, February 11, 2004 11:10 AM<BR><B>To:</B>
discussion@nsrca.org<BR><B>Cc:</B> AMA-Dist-8@eskimo.com<BR><B>Subject:</B>
Central Hobbies Service A++<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>I just wanted to take a moment and compliment
Central Hobbies on customer service that IMHO rates A++. All too often
all you hear/read about is problems and failures.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>On Jan 29 thursday,I placed an order for some
retract struts and asked for overnite shipping, hoping to get them and be able
to fly over the weekend.</FONT></DIV>
<DIV><FONT face=Arial size=2>Come Friday and no delivery, I called and spoke
to Vaughn (person who originally took the order). He gave me the tracking #
and I looked at Fedex.com. Well they showed it arriving in Houston at 4:30AM,
so I called Central back. Vaughn turned my problem over to Mandy and she
contacted FedEx, who informed her it was hung up in Memphis due to
weather.</FONT></DIV>
<DIV><FONT face=Arial size=2>They made every effort to deliver the package on
Saturday. Mandy called me on Saturday to let me know it would not make it and
that I would receive a credit for the shipping charge. I received the
package on Monday.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>A vendor nor a carrier can NOT control the
weather. This was an unfortunate incident(for me).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>But the vendor (Central) deserves commendation
for following up on the problem and contacting me with an update and the
reason for the failure to deliver AND for the credit of the
charges.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I just wanted to share this and say thanks
publicly for Mandy (Central Hobbies) taking the time to care. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Eddie</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><BR> </DIV></BLOCKQUOTE></BODY></HTML>