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<DIV><FONT face=Arial size=2>I just wanted to take a moment and compliment
Central Hobbies on customer service that IMHO rates A++. All too often all
you hear/read about is problems and failures.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>On Jan 29 thursday,I placed an order for some
retract struts and asked for overnite shipping, hoping to get them and be able
to fly over the weekend.</FONT></DIV>
<DIV><FONT face=Arial size=2>Come Friday and no delivery, I called and spoke to
Vaughn (person who originally took the order). He gave me the tracking # and I
looked at Fedex.com. Well they showed it arriving in Houston at 4:30AM, so I
called Central back. Vaughn turned my problem over to Mandy and she contacted
FedEx, who informed her it was hung up in Memphis due to weather.</FONT></DIV>
<DIV><FONT face=Arial size=2>They made every effort to deliver the package on
Saturday. Mandy called me on Saturday to let me know it would not make it and
that I would receive a credit for the shipping charge. I received the
package on Monday.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>A vendor nor a carrier can NOT control the
weather. This was an unfortunate incident(for me).</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>But the vendor (Central) deserves commendation for
following up on the problem and contacting me with an update and the reason for
the failure to deliver AND for the credit of the charges.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I just wanted to share this and say thanks publicly
for Mandy (Central Hobbies) taking the time to care. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Eddie</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
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