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Yeah, I had a similar experience with Tony Stillman. UPS screwed up the
order and he just resent it no questions asked. Are these guys great or
what?????
<br>G.
<p>RC Steve Sterling wrote:
<blockquote TYPE=CITE><style></style>
<span class=659391602-12022004><font face="Arial"><font color="#0000FF"><font size=-1>Similar
great experience here also. Had a ground shipment get misdelivered by UPS.
They could have easily said "carrier problem, not ours" and forced me to
reorder.</font></font></font></span><span class=659391602-12022004></span><span class=659391602-12022004><font face="Arial"><font color="#0000FF"><font size=-1>Instead,
they 1 day overnighted a replacement order, paid this shipping. I assume
they probably got a claim processed, but I didn't have to fuss with anything.
They fixed the problem as soon as they were notified, and they have a very
happy customer.</font></font></font></span><span class=659391602-12022004></span>
<blockquote dir=ltr style="MARGIN-RIGHT: 0px">
<div class="OutlookMessageHeader" dir="ltr"><font face="Tahoma"><font size=-1>-----Original
Message-----</font></font>
<br><font face="Tahoma"><font size=-1><b>From:</b> discussion-request@nsrca.org
[<A HREF="mailto:discussion-request@nsrca.org">mailto:discussion-request@nsrca.org</A>]<b>On Behalf Of </b>W. Eddie Batchelor</font></font>
<br><font face="Tahoma"><font size=-1><b>Sent:</b> Wednesday, February
11, 2004 11:10 AM</font></font>
<br><font face="Tahoma"><font size=-1><b>To:</b> discussion@nsrca.org</font></font>
<br><font face="Tahoma"><font size=-1><b>Cc:</b> AMA-Dist-8@eskimo.com</font></font>
<br><font face="Tahoma"><font size=-1><b>Subject:</b> Central Hobbies Service
A++</font></font>
<br> </div>
<font face="Arial"><font size=-1>I just wanted to take a moment and compliment
Central Hobbies on customer service that IMHO rates A++. All too
often all you hear/read about is problems and failures.</font></font> <font face="Arial"><font size=-1>On
Jan 29 thursday,I placed an order for some retract struts and asked for
overnite shipping, hoping to get them and be able to fly over the weekend.</font></font><font face="Arial"><font size=-1>Come
Friday and no delivery, I called and spoke to Vaughn (person who originally
took the order). He gave me the tracking # and I looked at Fedex.com. Well
they showed it arriving in Houston at 4:30AM, so I called Central back.
Vaughn turned my problem over to Mandy and she contacted FedEx, who informed
her it was hung up in Memphis due to weather.</font></font><font face="Arial"><font size=-1>They
made every effort to deliver the package on Saturday. Mandy called me on
Saturday to let me know it would not make it and that I would receive a
credit for the shipping charge. I received the package on Monday.</font></font> <font face="Arial"><font size=-1>A
vendor nor a carrier can NOT control the weather. This was an unfortunate
incident(for me).</font></font> <font face="Arial"><font size=-1>But
the vendor (Central) deserves commendation for following up on the problem
and contacting me with an update and the reason for the failure to deliver
AND for the credit of the charges.</font></font> <font face="Arial"><font size=-1>I
just wanted to share this and say thanks publicly for Mandy (Central Hobbies)
taking the time to care.</font></font> <font face="Arial"><font size=-1>Eddie</font></font> </blockquote>
</blockquote>
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