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<DIV><FONT face=Arial size=2>Thanks for the kind words, George!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>Tony Stillman<BR>Radio South<BR>3702 N. Pace Blvd.<BR>Pensacola, FL
32505<BR>1-800-962-7802<BR><A
href="http://www.radiosouthrc.com">www.radiosouthrc.com</A></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=geobet@gis.net href="mailto:geobet@gis.net">george kennie</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, February 12, 2004 12:08
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Central Hobbies Service
A++</DIV>
<DIV><BR></DIV>Yeah, I had a similar experience with Tony Stillman. UPS
screwed up the order and he just resent it no questions asked. Are these guys
great or what????? <BR>G.
<P>RC Steve Sterling wrote:
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<SPAN class=659391602-12022004><FONT face=Arial><FONT color=#0000ff><FONT
size=-1>Similar great experience here also. Had a ground shipment get
misdelivered by UPS. They could have easily said "carrier problem, not ours"
and forced me to reorder.</FONT></FONT></FONT></SPAN><SPAN
class=659391602-12022004></SPAN><SPAN class=659391602-12022004><FONT
face=Arial><FONT color=#0000ff><FONT size=-1>Instead, they 1 day overnighted
a replacement order, paid this shipping. I assume they probably got a claim
processed, but I didn't have to fuss with anything. They fixed the problem
as soon as they were notified, and they have a very happy
customer.</FONT></FONT></FONT></SPAN><SPAN class=659391602-12022004></SPAN>
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<DIV class=OutlookMessageHeader dir=ltr><FONT face=Tahoma><FONT
size=-1>-----Original Message-----</FONT></FONT> <BR><FONT
face=Tahoma><FONT size=-1><B>From:</B> discussion-request@nsrca.org [<A
href="mailto:discussion-request@nsrca.org">mailto:discussion-request@nsrca.org</A>]<B>On
Behalf Of </B>W. Eddie Batchelor</FONT></FONT> <BR><FONT face=Tahoma><FONT
size=-1><B>Sent:</B> Wednesday, February 11, 2004 11:10 AM</FONT></FONT>
<BR><FONT face=Tahoma><FONT size=-1><B>To:</B>
discussion@nsrca.org</FONT></FONT> <BR><FONT face=Tahoma><FONT
size=-1><B>Cc:</B> AMA-Dist-8@eskimo.com</FONT></FONT> <BR><FONT
face=Tahoma><FONT size=-1><B>Subject:</B> Central Hobbies Service
A++</FONT></FONT> <BR> </DIV><FONT face=Arial><FONT size=-1>I just
wanted to take a moment and compliment Central Hobbies on customer service
that IMHO rates A++. All too often all you hear/read about is
problems and failures.</FONT></FONT> <FONT face=Arial><FONT
size=-1>On Jan 29 thursday,I placed an order for some retract struts and
asked for overnite shipping, hoping to get them and be able to fly over
the weekend.</FONT></FONT><FONT face=Arial><FONT size=-1>Come Friday and
no delivery, I called and spoke to Vaughn (person who originally took the
order). He gave me the tracking # and I looked at Fedex.com. Well they
showed it arriving in Houston at 4:30AM, so I called Central back. Vaughn
turned my problem over to Mandy and she contacted FedEx, who informed her
it was hung up in Memphis due to weather.</FONT></FONT><FONT
face=Arial><FONT size=-1>They made every effort to deliver the package on
Saturday. Mandy called me on Saturday to let me know it would not make it
and that I would receive a credit for the shipping charge. I
received the package on Monday.</FONT></FONT> <FONT face=Arial><FONT
size=-1>A vendor nor a carrier can NOT control the weather. This was an
unfortunate incident(for me).</FONT></FONT> <FONT face=Arial><FONT
size=-1>But the vendor (Central) deserves commendation for following up on
the problem and contacting me with an update and the reason for the
failure to deliver AND for the credit of the
charges.</FONT></FONT> <FONT face=Arial><FONT size=-1>I just wanted
to share this and say thanks publicly for Mandy (Central Hobbies) taking
the time to care.</FONT></FONT> <FONT face=Arial><FONT
size=-1>Eddie</FONT></FONT> </BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>