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<DIV><FONT face=Arial size=2>No apology necessary, Tom. I think that far
too often we criticize someone when they tell the tale of woe. They
happen, and we do need to share them! It's healthy to do so, IMO, and also
to share the good stories... gives us all perspective, I think.</FONT></DIV>
<DIV><FONT face=Arial size=2> Hope your messes get sorted out
to your satisfaction. I think we've probably all BTDT.</FONT></DIV>
<DIV><BR>Bob Pastorello<BR>NSRCA 199 AMA 46373<BR><A
href="mailto:rcaerobob@cox.net">rcaerobob@cox.net</A><BR><A
href="http://www.rcaerobats.net">www.rcaerobats.net</A></DIV>
<DIV> </DIV>
<DIV> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=tph1@bellsouth.net href="mailto:tph1@bellsouth.net">Tom Hinton</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, January 06, 2005 8:07
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: NB Engineering ---- was PL
Products</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>I shouldn't have aired my bad day on the phone
with two bad apples story, I'm sorry. I also have experienced great service
from several suppliers, Central, Radio South etc. I was on the phone again
getting another song and dance when I saw this and went off.</FONT></DIV>
<DIV><FONT face=Arial size=2>Sorry</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=rcaerobob@cox.net href="mailto:rcaerobob@cox.net">Bob
Pastorello</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, January 06, 2005 8:52
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: NB Engineering ---- was PL
Products</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>Let me chime in here, also....somewhat lesser
scale, but two examples of really GREAT service....First is Central Hobbies
- had to back order an item. I get a personal email asking if it's
okay, and with an expected date. I wrote back, sure, but if you can't
ship by x date, cancel. When they get the stuff, I get an email and it
SHIPPED THE SAME DAY.</FONT></DIV>
<DIV><FONT face=Arial size=2> (I'm not a big Central
customer, Team- Nobody, and Un-sponsored - just a name and CC #) WELL
DONE, Central!!!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Second example is with Sonictronics - LHS
can't/won't/doesnt' want to get a couple bottles No Heat Solvent. I
order through their commerce site...12/31...get a notice of shipment
TODAY. I was miffed. Wrote them back, said thanks, but how come
6 days to PROCESS. Got an answer about "closed for the Holidays, and
reopned on 1/3"... that means they had all the OTHER orders to process, and
got mine out in less than 2 days!!!! Again, small order, nobody buyer,
and they responded!!!!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>THose are two examples of how service OUGHT to
be, and I will return business their way in the future.</FONT></DIV>
<DIV><BR>Bob Pastorello<BR>NSRCA 199 AMA 46373<BR><A
href="mailto:rcaerobob@cox.net">rcaerobob@cox.net</A><BR><A
href="http://www.rcaerobats.net">www.rcaerobats.net</A></DIV>
<DIV> </DIV>
<DIV> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=tph1@bellsouth.net href="mailto:tph1@bellsouth.net">Tom
Hinton</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, January 06, 2005 7:40
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: NB Engineering ---- was
PL Products</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>It's good to hear something positive. I am
having issues with two different suppliers. Good to know they all aren't
slow or unresposive.</FONT></DIV>
<DIV> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=rcpattern@comcast.net
href="mailto:rcpattern@comcast.net">Archie Stafford</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, January 06, 2005
8:21 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> NB Engineering ---- was PL
Products</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">On the other
end of the scope I want to share an experience from a company who did
stand behind their work.<SPAN style="mso-spacerun: yes"> </SPAN>I
ordered a Mantis kit and it showed up last month.<SPAN
style="mso-spacerun: yes"> </SPAN>Through no fault of Nedim’s the
fuse was damaged near the horizontal stab.<SPAN
style="mso-spacerun: yes"> </SPAN>It was dented and the gel coat
was cracked.<SPAN style="mso-spacerun: yes"> </SPAN>I called Nedim
and told him what happened, he immediately offered to do whatever it
took to fix the situation, offered to send me a new fuse.<SPAN
style="mso-spacerun: yes"> </SPAN>I even had a bunch of custom
work done on my Mantis, firewall installed and some other things.<SPAN
style="mso-spacerun: yes"> </SPAN>The fuse was easily fixed so I
did not accept the new fuse offer.<SPAN style="mso-spacerun: yes">
</SPAN>I later found out that for whatever reason he had not insured the
shipment.<SPAN style="mso-spacerun: yes"> </SPAN>And even though
it would’ve come out of his pocket, he offered to make sure I was
happy.<SPAN style="mso-spacerun: yes">
</SPAN><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Just wanted to
share a positive experience from a kit maker, these are the ones we need
to take care of…<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Arch<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
discussion-request@nsrca.org [mailto:discussion-request@nsrca.org]
<B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Mike
Hester<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday,
January 06, 2005 7:24 PM<BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B>
discussion@nsrca.org<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: PL
Products</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Just saw
this.</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">That's funny, a well known
"expert" told me yours was an isolated incident. Interesting, thanks for
sharing. Of course this same expert told me there was no way I could
build a plane as big as a Partner at 9 1/2 lbs. Even offered to bet me,
but wouldn't bite on my price =) (GOD how I wish he
would!)</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Nobody is perfect, but a few
people go to great lengths to ignore and dismiss problems. I dunno, it
sucks, but I think when you have a problem and are told nothing is wrong
or it's your fault, something is obviously amiss. Then to hear you
aren't alone, well that does change
things.</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">-Mike</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<BLOCKQUOTE
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; MARGIN: 5pt 0in 5pt 3.75pt; BORDER-LEFT: black 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none">
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">----- Original Message
----- <o:p></o:p></SPAN></FONT></P></DIV>
<DIV style="font-color: black">
<P class=MsoNormal style="BACKGROUND: #e4e4e4"><B><FONT face=Arial
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">From:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
<A title=tony@radiosouthrc.com
href="mailto:tony@radiosouthrc.com">tony@radiosouthrc.com</A>
<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><B><FONT face=Arial size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">To:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
<A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A>
<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><B><FONT face=Arial size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sent:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
Thursday, January 06, 2005 10:30 AM<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><B><FONT face=Arial size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Subject:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
Re: PL Products<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Derek:<BR><BR>Kind of
reminds me of the Excellence that I had that blew off a wing... The
wing socket was not installed properly (Quique had the SAME problem
and had to go to <st1:place w:st="on"><st1:country-region
w:st="on">France</st1:country-region></st1:place> to show them how to
fix it). The offered me 10% off another kit.... What a
deal! <BR><BR>After many e-mails and some intervention by Quique
on my behalf, they agreed to replace the kit, but I still had to pay
$350 in shipping cost... At least I did get
something....</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Now you know why I
designed my own last year (Panacea) and it is kitted by <st1:place
w:st="on">PAC.</st1:place>.... If anyone is looking for a great
flying KIT to build, contact PAC!</SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Tony Stillman<BR>Radio South<BR><st1:Street
w:st="on"><st1:address w:st="on">3702 N. Pace
Blvd.</st1:address></st1:Street><BR><st1:place w:st="on"><st1:City
w:st="on">Pensacola</st1:City>, <st1:State w:st="on">FL</st1:State>
<st1:PostalCode
w:st="on">32505</st1:PostalCode></st1:place><BR>1-800-962-7802<BR><A
href="http://www.radiosouthrc.com">www.radiosouthrc.com</A><o:p></o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></DIV></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>