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<DIV><FONT face=Arial>Hi guys,</FONT></DIV>
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<DIV><FONT face=Arial>Interesting discussion on these issues.
</FONT></DIV>
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<DIV><FONT face=Arial>Obviously each producer has a relationship with the buyer
and simply put, that is something that either works or doesn't depending on ones
individual perspective. If issues arise that need addressing following the
purchase/production/delivery then the buyer must be proactive in seeking
remedy and the producer must have a willingness to make things right. Together
the end result is a "level" of satisfaction for both parties. Apart and the
result is a negative for both the producer and the buyer.</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>I personally have dealt with ZN-Line in France and have
ordered three kits from them over the past few years. I went out on a limb and
was one of two people that first ordered the Enigma design into North America. I
am not sponsored by ZN-line in any way but just wanted to say I have had very
good service, the kits are of high quality and the finished planes performed to
my satisfaction to the point that I would not hesitate in recommending
the kits to anyone willing to spend the money. Availability is always an
issue (unless the manufacturer lives next door!) so I simply
explained to my wife that I needed two :-)</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>I echo Eric's comments that he hates to see a reduction in
choice, regardless of the imperfections in the business relationships expressed
here and on RCU. </FONT><FONT face=Arial>I have not flown a PL Products design
but I will admit I have perused their website a time or two :-)</FONT></DIV>
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<DIV><FONT face=Arial>As there is almost a foot of fresh snow outside I am off
to the shop to get things ready for the upcoming season.</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Safe building & flying,</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Dave Reaville<BR>NSRCA I-VP<BR>Canada West
District<BR>NSRCA 3156<BR>MAAC 56510 <BR><A
href="http://members.shaw.ca/patternwestnews/">http://members.shaw.ca/patternwestnews/</A></FONT></DIV></DIV>
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