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<DIV><FONT face=Arial size=2>Lance and Gray,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>That's the answer I was fishing for. And my point
is, if your quality is up there and the design will compete, YOU should be
supported more.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>That's simply my opinion on the matter, and it's
obvious I'm far from alone on this one. It is not just Aeroslave, there are
others as well. You guys are just more active here so I figured you'd be the
best one to pose the question to. If I tried to list them all I'd forget
someone.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>And no I didn't lose a canopy, but I did lose a
chin cowl last week through my own complacency. It happens. If I hadn't had a
spare on the shelf, I can imagine the comments I'd be getting for a while flying
a buck-toothed plane (you think Amir is a wiseguy? Try these Ga guys...)
</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>-Mike</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=patterndude@comcast.net
href="mailto:patterndude@comcast.net">patterndude@comcast.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, January 07, 2005 2:12
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: PL Products now
Aeroslave</DIV>
<DIV><BR></DIV>
<DIV>Gray sums it up well. Bottom line is that we are both modelers
first and businessmen second. We're local and only a phone call or email
away. Our products are only introduced because we think they have
serious advantages and are superior. We don't charge a high price and I
love talking planes and engines and do so extensively with many people.
We are both constrained with time so we do our best to be predictable with
deliverys. If you need a spare part it will be supplied asap. Yes,
we stand behind our products, take feedback to heart, and do what's necessary
to make things right. Each situation is a bit different but I think most
would agree that our effort to understand problems and fix them is reasonable
and fair. We are less behind now than before and soon will be ahead, so
asap may be tomorrow's mail in the not too distant future. Certainly the
shipping, communication on status, and turnaround, even with our constraints,
seems better than what people are getting from some other sources. And
we are always improving the product and our process.</DIV>
<DIV>--Lance</DIV>
<DIV> </DIV>
<DIV class=signature id=signature>--<BR>District 6 AVP
<BR>www.aeroslave.com</DIV>
<DIV> </DIV>
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