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<DIV><FONT face=Arial color=#000000 size=2></FONT> </DIV>
<DIV><B>From:</B> <A title=kerlock@comcast.net
href="mailto:kerlock@comcast.net">Mike Hester</A> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, January 06, 2005 8:38
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: PL Products now
Aeroslave</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>Ok, but here's a good question or two
Lance.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Let's say I have a Symphony. Oh crap I was doing
knife edges over swampy Ga, forgot to tighten my canopy bolts (or whatever)
and I lost the canopy! It's my only pattern plane, and the season is only 2
months from now. I call you. What response do I get?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial color=#000000 size=2><STRONG>Use a hatch latch (spring
loaded) and don't fly over swamps ;-)</STRONG></FONT></DIV>
<DIV><FONT face=Arial color=#000000
size=2><STRONG></STRONG></FONT> </DIV>
<DIV><FONT face=Arial size=2>That answer alone could be the difference between
"Aeroslave is awesome" and "Aeroslave sucks". If the quality is there, that's
great. From what I've seen it looks like it is. But it doesn't end
there. It only begins there.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>If you sold a guy a wing panel sheeted, and it
had the tube sockets installed, and god forbid it snapped a wing panel
because....whatever reason, but lets say it's a very rare case of "oops". What
is the response?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><STRONG>Try a biplane ;-)</STRONG></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I know how you operate, because I have dealt with
you personally before. You did the right things, even went above and beyond.
THAT I can get behind and respect. I know that you've had good and bad
experiences and reviews, it's part of it. But it's how you handle it that
makes you or breaks you.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>So answer the questions, enquiring minds want to
know. You have the mic.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>-Mike</FONT></DIV>
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