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<DIV><FONT face=Arial size=2>Sorry to hear that. I have had good
experiences in dealing with them. I just order another landing gear and
wheelpants, so I guess we'll see.</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=hcshih8@yahoo.com href="mailto:hcshih8@yahoo.com">shih mike</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=discussion@nsrca.org
href="mailto:discussion@nsrca.org">discussion@nsrca.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, February 26, 2005 9:26
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Service at UltraRC ??</DIV>
<DIV><BR></DIV>
<DIV>Icepoint sounds like a good pattern plane and I believe many people
already bought one from Ultra Rc. <BR>Could anyone tell me how to communicate
with them?? I ordered a CF <A
title="Link this word and every other one like it in our forum to YOUR Website!"
style="COLOR: black; BORDER-BOTTOM: black 1px dashed; BACKGROUND-COLOR: transparent; TEXT-DECORATION: none"
href="http://www.rcuniverse.com/buynow/keywordclick.cfm?bid_id=1454"
target=_blank>landing gear</A> online from them last Thursday and it has not
shown up yet. Not sure if anything went wrong with the shipping, so I send
them e-mails...no response. I also used their online contact service...no
response, either. I made several phone calls and finally someone picked it up
last night and told me he does not have the tracking number. He promised me he
will look it up and get back to me by e-mail right away. Well, of course,
never hear from him again. <BR><BR>For the final effort, I called again today
and another person told me that they did not ship it with UPS (then why charge
$10 for shipping), and he said that he will find out what's going on and call
me right back within an hour. <BR>Well, again, no one called back!
<BR><BR>This is getting very annoying and frustrating. What kind of customer
service is that? <BR><BR>Anybody has suggestions? <BR><BR>Thanks so much !!
<BR><BR>Mike Shih </DIV>
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